Drools use in Chorus does not provide an audit trail on which rule used.  One solution would be a baseline audit trail similar to Design Studios Automation Services (Service Tab on 'view history' on a transaction).  ... View more

The ability to add and view a lengthy set of comments increases the time spent by having to scroll up and down due to the size of the comments box.  Enlarging the box and scroll bar on the right side of the window will help reduce time spent on reviewing comments being added.   ... View more

When using multiple cards, Search, View Relationship, etc, all cards will shut down when you complete processing an item in TA2000 Desktop by using End F11.  This is an issue when you have one or more Search cards up that contains results for an unrelated transaction.   The only card that should close to allow the transaction to move to the next step within the workflow is the item that has been 'Processed'.  All other cards should remain where they've been placed to on your monitor /workspace.  ... View more

In the BPM 22.1 Processor Workspace User Guide page 39 Clone work items. #5 states (Optional) If the work item being cloned has a parent, you can select the Attach clone to existing parent check box.  I can't think of any scenarios where I would not want the cloned work item attached to the parent. At the very least, I would think it would be the exception instead of the rule.  I suggest defaulting the check box for Attach clone to existing parent to being checked so processors don't have to manually check that box.  ... View more

My company increased Chorus password requirements including a minimum of 15 characters. On the change password page, our IT team was able to select/customize most of the requirements. However, I was informed that the "Must contain at least eight characters" is hard coded. Users think they are satisfying all password requirements including 8 characters but fail at creating a new password.  Tickets are being opened stating they cannot update their password.  I have instructions with the attached screenshot, but users do not always have the instructions available. I originally submitted this as a case.  If Chorus allows a company to customize its password requirements including changing the min character length, shouldn't the system allow us to update the change password page?  Seems like an error in the standard password set up functionality rather than an enhancement. ... View more

On the Generic Rendezvous Maintenance page, it is difficult to know which Business Area/Work Type/Status combination is being selected unless you select each line individually. The 'Rendezvous Records' window width displays about 20 characters. Since a Business Area and Work Type can each be up to 10 characters long, the status information does not display in this narrow window.  ... View more

As we transition to Processor Workspace we noticed there isn't an option to Clear AWD Web Cache (as there was in Classic Workspace).  Once we start using Processor this option is no longer available to Users.  Could we have this option added to Processor Workspace to match what was available in Classic Workspace? ... View more

The Custom Search option for Processor Workspace is a very welcome enhancement.  However the Saved Searches show at bottom of a list and when large amount of Searches this makes Custom Searches less helpful than they should be (because need to screoll through 30+ searches to get to Custome Searches).  Could we have Custom Searches show at the top of the Search list? ... View more

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We need a new Set Value option that is similar to a conditional set value, but where all expressions can be evaluated rather than stopping on the first condition that is met. Ex - I have a pres flow with 8 set values to set some LOB fields based on specific conditions. it would be nice if i could combine all or some of them, in order to consolidate the Set Values in the design. History still needs to include all expressions that match when evaluated.  ... View more

Many Chorus BPM customers need to test with anonymised production data.  At the moment each client has to implement their own solution to copy back production data to a test environment and then to anonymise it.    We would like a way to copy work between environments whilst keeping the user and environment specific configuration. ... View more

Work in a users worklist is not currently considered during the GetWork event which results in work from the open queue being assigned. Work in the Worklist should be assigned over the open queue, just as Personal Queue work is assigned first when Get Work/Process is selected in Viewstation. Management often assigns work to users to ensure it is completed first, and the work not being prioritized could result in work not be completed before its required deadline.  This is also problematic when working Estub IPP/IPC items with the Processor Workspace and TA 2000 Desktop, since the external systems will only open with a GetWork event.  ... View more

We would like the Chorus code to be updated to evaluation a user's vacation status when assignment is defined as the process level. We have several process steps that assign to AWD processors via the assignment tab in the process design​. We've noticed that when a user is set to Vacation status with a forwarding queue, system assignment ignores that setting. If we manually assign an item, it forwards to the expected user. The system assigns to the original user who is in Vacation status.  CS0001448 ... View more

We would like the ability to subtract business days in Design. We have reviewed the design user guide and it appears we can subtract calendar days but not business days. We also only see the ability to 'add' business days.  ... View more

In AWD 20.3 the Case Management Task dashboard is limited to only the following fields: Due, Task Name, Case Name and Task Model. These fields do not provide enough information to help identify tasks. Need to be able to include additional fields (e.g., AWD/Chorus LOBs such as queue, status, maybe others) that would allow for better visibility of tasks in the dashboard.  Their only way to currently add meaningful information is to update the Case Name, repeatedly as the Case is worked. ... View more

Due to screen scrolling within Case Management, we demonstrated selecting preferences to show or not show certain Activity Feed elements to client (e.g., Case Events, Task Events, etc).  Client tried and reported that preferences were not being saved and would have to be reset each time.  Additionally they requested saving their preference of having the Activity Feed open or collapsed as well. Found AWD-22913 - Ability to save user preferences for the activity feed settings. Their users always change their activity feed settings to remove system generated messages. They have to do this each time they log on since it doesn’t persist. This Jira AWD-22913 does not specifically mention having the Activity Feed preference of collapsed or not collapsed, but would like to report this as another preference that needs to be saved. ... View more

I just received a mail notifying me of a training that is going to expire soon. Since I am not able to complete or even start the training (I have just added it to my list for later) I wanted to clean my My Transcript of any training that I have added but I am not sure I will start any time soon. ...but I cannot do much to keep the trainings in My Transcript organized.  I have used the 'Mark as outdated' on the training that is going to expire but this feature didn't do anything. I wanted to remove other trainings not yet started but the only option is to 'hide' them. The meaning of 'hide' is not clear but it seems to remove the course from My Transcript. However I am still enrolled and I still see those courses in the Welcome Page.  In the Welcome page courses related to me are shown in three categories:  enrolled: says I am enrolled in 15 trainings. Although I removed all non-completed trainings from My Transcript and it should actually be 0. Three trainings are shown in the category, two are 'not yet started' and 'archived'  in progress: says there are 10 trainings started. My Transcript shows me three with the status in progress. The Welcome Page shows me three trainings, two of them are archived. There is a circle showing me the number of enrolled, in progress and completed trainings. Is says 14 not started (vs 15 in the 'enrolled' category) and 8 in progress (vs 10 in 'in progress' category) When looking at the learning plans I see BP Dev Certificate (EN-2021). When opening this plan it says is it going to be replaced by EN-2023 but EN-2023 is not shown in learning plans (and can only be accessed when opening EN-2021 first). Please add some feature so I can keep the courses related to me clean and tidy. Or automate some status changes and categorization like  'archived' category... to not mix those with still relevant trainings close 'archived' courses so they are not 'in progress' for ever remove 'enrolled' status when not in My Transcript anymore update & sync numbers in Welcome Page so I don't see 10 courses 'in progress' while only three are valid and summary shows eight add filter criteria for versions. I just tried to find courses for BP v7.1 I the results contain all courses that have '7' or '1' anywhere in their texts. add preferred training language as profile preference so I don't have to filter on 'english' every time again Add tags and descriptions to make clear what course is related to what versions of the products. The EN-2021 learning plans have trainings with similar names to the EN-2023 learning plan. No way to find the right one when trying to search directly for one of those trainings. Create learning plans for product versions. eg If I am interested to learn all about BP using v7.1 I have no chance to find the right trainings. Would EN-2021 still be valid for 7.1? Is EN-2023 still be valid for 6.10.5? ... Some of those points can be easily be solved by adding and updating tags like the 'BP Dev Foundation' course staring with tag 'v6.9', later gets 'v7.0' added asf. additionally: In My Activities / Courses in Active Enrollments, there are 58 courses (that are 6 pages) shown to me. I am not sure how this adds up with the numbers shown in Welcome Page (~15 enrolled, ~10 active... + 33 other courses?) ... in Archived Enrollments, there are 0 courses?! and: I have enrolled for a learning plan but instead of having one entry in My Transcription I have each of the 12 courses separately listed. In order to start them in order I have to search for this learning plan manually... I also received 12 mail notification that I enrolled, not to the learning plan, but to each of the courses.  Having one learning plan would be much better than 12 unordered courses and 12 mails.  ... View more

Need the ability to consolidate more than one attachment file that is received via email through the Chorus process design tool in order to create one source object file attached to the work item. This is the preferred method for Document Automation and Chorus BPM integration using the bridge, where one source is attached to the work and that one source is submitted to create a batch in DA ... View more